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Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Nintendo Account (10)Nintendo Official UK Store (8)My Nintendo (3)General (12)Products (3)Orders (9)Delivery (9)Repairs (1)Recycling (1)Returns & Replacements (8)

Payments (4)

Payments

Which payment methods are available?

When is payment taken from my account?

When do I pay for a Pre-Order?

Why has my payment method been declined?

Still need help with your order?

Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Currently Unavailable

Message or Call

For more options click contact us below

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page