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Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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General

What are the Games classifications?

What is region coding?

Where can I find your terms and conditions?

What is your privacy policy?

What is your pricing policy?

Where can I find information on recycling?

I have items on the wishlist in Nintendo eshop or the official Nintendo website. Why are these games not appearing on my wishlist in the My Nintendo Store

Can I redeem Nintendo eShop fund cards on the My Nintendo Store?

I have my funds on my Nintendo eShop balance. Can I use these funds on the My Nintendo store?

I have purchased games from Nintendo eShop. Why are these games not appearing in my purchase history on the My Nintendo Store?

How can I see my previous My Nintendo reward orders?

How can I see my previous orders through the Nintendo.co.uk Official Website?

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If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page