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Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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My Nintendo

Do I earn My Nintendo Gold Points for my purchases on the My Nintendo Store?

Do I earn My Nintendo Platinum Points on the My Nintendo Store?

Is it possible to redeem My Nintendo Gold Points for discounts on the My Nintendo Store?

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If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page