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Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Nintendo Account (10)

Nintendo Official UK Store (8)My Nintendo (3)General (12)Products (3)Orders (9)Delivery (9)Repairs (1)Recycling (1)Returns & Replacements (8)Payments (4)

Nintendo Account

What is a Nintendo Account?

Do I need a Nintendo Account to make a purchase?

What are the benefits of using a Nintendo Account instead of using guest checkout?

I have a Nintendo Network ID. Why is the login on the My Nintendo Store not working?

Do I need a Nintendo console in order to create a Nintendo Account?

How do I create a Nintendo Account?

How do I reset my Nintendo Account password?

How do I change my personal details?

How do I unsubscribe from marketing emails?

How do I close my Nintendo Account?

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Live chat

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Sat - Sun 8am - 4.45pm

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Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page