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Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Nintendo Account (10)Nintendo Official UK Store (8)My Nintendo (3)General (12)Products (3)Orders (9)Delivery (9)Repairs (1)Recycling (1)

Returns & Replacements (8)

Payments (4)

Returns & Replacements

What is your return policy?

Can I return a product if I no longer want it?

How do I return an Item?

Are returns free of charge?

What should I do if I received my item and it is damaged?

What should I do if I receive incorrect goods?

What should I do if there is an item missing from my order?

When will I receive my refund?

Still need help with your order?

Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Currently Unavailable

Message or Call

For more options click contact us below

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page