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Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Nintendo Account (10)Nintendo Official UK Store (8)My Nintendo (3)General (12)Products (3)

Orders (9)

Delivery (9)Repairs (1)Recycling (1)Returns & Replacements (8)Payments (4)

Orders

How do I amend my basket?

How do I use a discount code?

Why is my discount code not working?

Has my order submitted?

How do I make amendments to my order?

What do I do if I've ordered wrong item?

How do I cancel my order?

How do I redeem a download code for a game, DLC or a Nintendo Switch Online membership?

How do I view my order history?

Still need help with your order?

Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

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Message or Call

For more options click contact us below

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page