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Help & FAQ

Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Nintendo Account (10)Nintendo Official UK Store (8)My Nintendo (3)General (12)Products (3)Orders (9)

Delivery (9)

Repairs (1)Recycling (1)Returns & Replacements (8)Payments (4)

Delivery

How much does delivery cost?

How long will it take for my order to be delivered?

How will I know when my order has been dispatched?

How do I track my order?

Can I change the delivery address on an order I have already placed?

What happens if I am not at home to accept my delivery?

What should I do if I have not received my order on the estimated delivery date?

Do you deliver internationally? I live outside of the United Kingdom. Can I still make an order?

Will delivery costs be impacted by Brexit?

Still need help with your order?

Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Currently Unavailable

Message or Call

For more options click contact us below

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page